Roles & Responsibilities Of Telephone Operator During A Fire Situation
I Upon hearing the plant building fire alarm activated, the telephone
operator shall proceed to the Fire Command Centre ( FCC) to take up
take up her position to man the Public Address System & message
broadcasting.
operator shall proceed to the Fire Command Centre ( FCC) to take up
take up her position to man the Public Address System & message
broadcasting.
ii At the FCC the telephone operator shall update her attendance on the
employee emergency head count checklist located at the Fire Command
Center. Immediately she shall made the following announcement twice
via the plant building Public Address System
employee emergency head count checklist located at the Fire Command
Center. Immediately she shall made the following announcement twice
via the plant building Public Address System
Text 1 ( When the fire alarm is activated )
“Ladies and gentlemen, your attention please, The fire alarm in this building
has been activated. We are investigating the situation. Please remain calm
and stand-by your speakers for further instruction. Thank you.”
has been activated. We are investigating the situation. Please remain calm
and stand-by your speakers for further instruction. Thank you.”
Text 2 ( False Alarm)
“Ladies and gentlemen, your attention please, We have investigated the
situation and found it to be a false alarm. We regret for any inconvenience
caused. Thank you.”
“Ladies and gentlemen, your attention please, We have investigated the
situation and found it to be a false alarm. We regret for any inconvenience
caused. Thank you.”
Text 3 ( Fire alarm activated and fire situation confirmed)
“Ladies and gentlemen, your attention, please. There exists an emergency
situation in the building. Our Fire Fighting Team is now dealing with the
situation. All occupants please remain calm and stand-by your speakers for
further instruction.”
situation in the building. Our Fire Fighting Team is now dealing with the
situation. All occupants please remain calm and stand-by your speakers for
further instruction.”
Text 4 ( Fire alarm activated and evacuation is required )
“Ladies and gentlemen , your attention, please. There exist an emergency
situation in the building, please evacuate by the nearest exit staircase and
obey all instructions given by the Fire Warden. Remember to avoid the use
of lifts.”
situation in the building, please evacuate by the nearest exit staircase and
obey all instructions given by the Fire Warden. Remember to avoid the use
of lifts.”
