Saturday, December 17, 2011

Roles & Responsibilities Of Telephone Operator


Roles & Responsibilities Of Telephone Operator During A Fire Situation


          I      Upon hearing the plant building fire alarm activated, the telephone
                 operator shall proceed to the Fire Command Centre ( FCC) to take up
                 take up her position to man the Public Address System & message
                 broadcasting.

          ii     At the FCC the telephone operator shall update her attendance on the
                 employee emergency head count checklist located at the Fire Command
                 Center. Immediately she shall made the following announcement twice
                 via the plant building Public Address System

                Text 1 ( When the fire alarm is activated )

              “Ladies and gentlemen, your attention please, The fire alarm in this building
                has been activated. We are investigating the situation. Please remain calm
                and stand-by your speakers for further instruction. Thank you.”

                Text 2 ( False Alarm)

               “Ladies and gentlemen, your attention please, We have investigated the
                situation and found it to be a false alarm. We regret for any inconvenience
                caused. Thank you.”

                Text 3 ( Fire alarm activated and fire situation confirmed)

                “Ladies and gentlemen, your attention, please. There exists an emergency
                 situation in the building. Our Fire Fighting Team is now dealing with the
                 situation. All occupants please remain calm and stand-by your speakers for
                 further instruction.”

               Text 4 ( Fire alarm activated and evacuation is required )

               “Ladies and gentlemen , your attention, please. There exist an emergency
                situation in the building, please evacuate by the nearest exit staircase and
                obey all instructions given by the Fire Warden. Remember to avoid the use
                of lifts.”

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